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Everything You Need to Know, Straight from Us

We pulled together the questions we hear most — about accounts, deposits via PayPal or Venmo, Play+ loading, withdrawals, and how to reach our support team. Access and availability depend on state law and eligible states, so check that first if you're new.

Account SetupPayPal & Venmo DepositsPlay+ LoadingWithdrawal StepsSupport Access
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interbahis Everything You Need to Know, Straight from Us
WHY THESE ANSWERS HOLD UP

How We Keep This FAQ Accurate

FAQ pages go stale fast when the platform changes. We update these entries whenever a payment flow, verification step, or support path changes — so what you read here matches what you'll actually see in your account.

Written by the Platform Team

Every answer here comes from the people who operate the payment rails and account systems — not a third-party content agency rewriting a generic template.

Matches Live Account Flows

We cross-check each FAQ entry against the actual PayPal, Venmo, and Play+ deposit flows in the live account environment before publishing.

State Eligibility Is Always Noted

Where access depends on local law and eligible states, we say so. We don't pretend a feature is universal when it isn't — that just wastes your time.

Support Can Override Any Entry

If an answer here doesn't match what you're seeing, our live chat team has account-level visibility and can resolve the discrepancy on the spot.

PLATFORM AT A GLANCE

Key Facts About Your Account Access

3
Local payment methods: PayPal, Venmo, Play+
SSL
Encrypted account and wallet connections
Mobile + Web
Full account access on any device, browser or app
NFL · NBA · MLB
Core sportsbook categories with same-game parlays
REACH US DIRECTLY

Three Ways to Get Account Help Fast

If your question goes beyond what's here, our support team can access your account record in real time. Live chat is the fastest path for deposits, withdrawals, and verification questions. For less urgent account issues, email and the in-app message thread both work well.

Live Chat Open the chat icon from any page while logged in. A support agent can pull up your account and address payment or verification questions on the spot.
Email Support Send account questions to our support address from the email on file. Responses cover withdrawal status, ID check updates, and Play+ card issues in detail.
In-App Help Thread Inside the mobile account menu, the help thread lets you attach screenshots — useful when a Venmo transaction or Play+ load shows a status you don't recognize.
interbahis What These Answers Actually Cover

What These Answers Actually Cover

This FAQ exists because we'd rather answer your question directly than make you dig through help docs. Each entry below reflects a real question we've seen come through support — account creation, identity checks, how PayPal deposits clear, how Venmo withdrawals are processed, what happens when a Play+ card load is pending, and what to do if live chat isn't available. We've

written each answer the way we'd explain it to you on the phone: step by step, no runaround. If your question isn't here, our live chat team can pull up your account and walk you through it in real time. Availability depends on your state and local law, so a few answers note when eligibility is a factor. Think of this page

as the short version; support is the long one.

  • PayPal
  • Venmo
  • Play+
  • Live Chat

Frequently Asked Questions

Below are the questions we hear most often. Answers cover the full account lifecycle — opening, funding with PayPal or Venmo, loading Play+, verifying your identity, requesting a withdrawal, and reaching support when something doesn't look right.

Go to the registration page, enter your name, email, and state. We'll send a one-time code to verify your contact. After that, your account wallet is active and ready to fund.

Access depends on state law. Eligible states are listed during registration. If your state isn't on the list, the form will let you know before you complete the process.

In your account wallet, select PayPal or Venmo, enter the amount, and you'll be redirected to confirm in your PayPal or Venmo app. The funds appear in your account wallet once confirmed.

Choose Play+ in the deposit menu, set your load amount, and we generate a card reference. You can use that reference at supported reload points or link the card directly to your wallet.

We ask for a government-issued ID and a selfie to match it. The check runs on your account before your first withdrawal. Upload both through the verification section of your account settings.

After your identity is verified, Venmo withdrawal requests move through our standard review queue. We don't publish a fixed time, but live chat can give you the current status on any pending request.

Check your PayPal, Venmo, or Play+ app first to confirm the transaction completed on that side. If it shows sent but your account wallet hasn't updated, contact live chat with the transaction reference number.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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